We ship exclusively with DHL (Deutscher Post AG).
Shipping costs and minimum order value:
Our shipping costs are calculated based on the weight of the delivery.
1 – 3 kg : 4,50 €
4 – 12 kg : 6,85 €
ab 13 kg : Free shipping
The express courier delivery is an additional service and costs EUR 10.00.
Germany: 2 – 3 days
Europe: 2 – 4 days Delivery times may vary depending on the recipient country!
As soon as we have handed over your package to DHL, you will automatically receive an email with your tracking number and your shipment number.
Tracking : Europe
For the free return of our goods, you can create a return slip yourself. To do this, fill out this form completely and also state the order number for your order. You can find the order number on the invoice that you received from us in the confirmation email. Your return cannot be processed without the order number! After you have filled out everything completely and clicked on the “Next” button, you can download the return slip as a PDF document and print it out. If you have any questions about the return, you can contact us at any time at:firstname.lastname@example.org
When returning items, please ensure that the goods are complete and in their original packaging or that they are adequately protected against damage in transit. After we have received and checked the return, we will refund you the entire purchase amount via the payment method you used. Refunds can take up to 4 – 7 working days after receipt of the return.